Spam call was not blocked?

For iPhone users tap here.

Android users, read below:-

First always make sure that black "top spammers" is enabled in Truecallers block settings. 

If "Top spammers" is already enabled then the reason for this is due to low spam marks, in other words "newly marked as spam".

Numbers between 50-300 spam marks can easily been reached within 48 hours therefore not considered as top spammers and therefore not blocked. We do the best by warning you in these cases. Top spammers usually have 1000 - 20000 spam marks. 

The spammers which are automatically blocked are the "Top spammers" which only contains spammers with higher spam score. The top spam list is also limited to a certain number.

If you have experienced this please contact us and share your thoughts.