Live Caller ID is not working - Android phones

1. Check for Draw over other apps permission:

• Enable "Draw over apps". Go to your phone Settings > Apps > Truecaller and enable Draw over other apps/appear on top. 

2. Settings for specific phone models:

• Samsung devices tap here
• Xiaomi devices tap here
• OnePlus devices tap here
• VIVO devices - tap here
  
• Huawei devices - tap here

3. Other phone settings which may prevent caller id to work:

• Please disable Battery Optimization for Truecaller
• Please try setting Truecaller as your Default Phone App
• Go to Security > Auto start > Enable Truecaller
• Go to Power management > Background app management > Enable Truecaller
• Go to Notification Manager > Dropzone > Enable Truecaller

If the issue persists, please contact us and share the device model so we can investigate further.