Live Caller ID is not working - Xiaomi

If you are having problems with the caller id window not appearing then try the solutions below. If the problem persists, please contact us and we'll get back to you as soon as possible.

Solution 1:

Go to your phone settings and tap on Installed apps

Tap on the 3-dot menu (top right) and select Default apps

Tap on Dial. Now make Truecaller your default application

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Solution 2:

Go to your phone settings and look for Permissions, then tap on Autostart

Toggle on Truecaller

View our blog post on how to activate Caller ID on MIUI3 and MIUI6 devices. You can find instructions on how to enable this on older MIUIS below the screenshots.

For Mi 4:

1. Go to Permissions (or Security) > Auto-start > Enable Truecaller
2. Tap on Truecaller > Display pop-up window > Accept
3. Go to Notifications > Manage Notifications > Truecaller > Show Floating Notifications

For Mi 4i:
Go to Phone Settings:

1. Additional Settings
2. Battery
3. Manage apps battery usage
4. Choose apps > Truecaller
5. Custom and in Background Network, choose to stay connected.

Alternative solution:

1. Phone settings
2. Permissions (or Security)
3. Truecaller
4. Allow all permissions.
5. After that, go to additional settings > battery > manage apps battery usage, by default its "standard" make sure to keep it off.

For Mi 7:

1. Go to your phone settings
2. Battery settings
3. Manage background data. Note, this is required for blocking calls as well.