We are working on adding new carriers to the activation list
| Carriers that you can activate the Assistant with: | Carriers that you cannot activate the Assistant with: |
| Verizon | Dish Wireless |
| T-Mobile | GoogleFi |
| AT&T | Boost Mobile |
| Sprint | Red Pocket |
| Straight Talk | Xfinity Mobile |
| Cricket | Ultra Mobile |
| MetroPCS | Mint Mobile |
| US Cellular | Consumer Cellular |
| Dish Wireless | |
| US Mobile | |
| Rep |
Verizon:
Follow the directions below to manually activate Assistant
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial *715595335694
3. Once the call is active press the end button.
Note: Press the dismiss button when a notification appears on your phone. If the message states that call forwarding activation was a success then you are done. If it failed redial the activation code.
*Only available in the U.S.
Contact Verizon to get Assistant activated (United States):
Unfortunately, there appears to be an issue with your specific account.
You should be able to activate the service from My Verizon portal using these instructions inputting (559) 533-5694 in the "when my line is busy" box:
https://www.verizonwireless.com/support/knowledge-base-181118/
After completing these steps, go back to the App and try to activate the service.
If you were unable to activate the service, we recommend calling Verizon Technical Support and stating the following:
1. "I am unable to activate conditional call forwarding on my number. Dialing the star nine zero (*90) activation code does not work. Can you activate my conditional call forwarding for me? I want it to forward calls when busy"
2. When they ask what number you would like your calls forwarded to, give them this number: (559) 533-5694
Notes:
- Please don't mention Assistant, your carrier might state that they do not support third-party applications as a way to avoid dealing with the request.
- If the representative is unable to help you, ask to speak to another representative or supervisor. Do not let them tell you that they can't activate conditional call forwarding. Call forwarding is a carrier side setting and only they can get it activated
Call Forwarding Disable Codes:
To disable call forwarding on your device, dial the following code, corresponding to the code you used to activate:
*73
Activate Assistant via Verizon's website (United States)
You can enable your call forwarding on the Verizon Website:
1. Go to the Call Forwarding page in My Verizon by clicking here.
2. Enter your deposit number in the Forward Mobile Number field: (559) 533-5694
3. Select the following option in the Options section: Forward calls when my line is busy.
4. Click Set Up Call Forwarding.
Note: If there's more than one line on your account, select the line you want to set up Call Forwarding on from the Mobile Number dropdown.
*Only available in the U.S.
T-Mobile:
Follow the directions below to manually activate Truecaller Assistant:
1. Disable your phone's Wi-Fi connection.
2. Open your phone's main dialer, dial these codes, and hit call:
*61*5595335694#
*62*5595335694#
*67*5595335694#
3. Once the call is successfully forwarded you can end the call. You should see this screen:
**If the condition says busy or unanswered, this means it is also successful**
Note: If the message states call forwarding activation was a success then you are done. If it failed redial the activation code.
Didn't work?
You will need to temporarily disable your phone LTE to enable the service.
Call Forwarding Disable Codes:
To disable call forwarding on your device, dial the following code, corresponding to the code you used to activate:
##67#
##61#
##62#
iPhone Instructions:
Go to your iPhone's Settings
Go to "Cellular"
Go to "Cellular Data"
Tap "Enable LTE"
Click "Off"
*Only available in the U.S.
Contact T-Mobile to get Assistant activated (United States)
Unfortunately, there appears to be an issue with your specific account.
We recommend calling T-Mobile Technical Support and stating the following:
1. "I am unable to activate conditional call forwarding on my number. Dialing the star six seven (*67) activation code does not work. Can you activate my conditional call forwarding for me? I want it to forward calls when busy"
2. When they ask what number you would like your calls forwarded to, give them this number: (559) 533-5694
Notes:
- Please don't mention Assistant, your carrier might state that they do not support third-party applications as a way to avoid dealing with the request.
- If the representative is unable to help you, ask to speak to another representative or supervisor. Do not let them tell you that they can't activate conditional call forwarding. Call forwarding is a carrier side setting and only they can get it activated
T-mobile Customer Support
Phone number: 505-998-3793
Website: https://support.t-mobile.com/community/contact-us
*Only available in the U.S.
AT&T:
Follow the directions below to activate Assistant manually:
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial *67*5595335694#, and press the send button.
3. Once the call is successfully forwarded you can end the call. You should see this screen:
**If the condition says busy or unanswered, this means it is also successful**
Note: Press the dismiss button when a notification appears on your phone. If the message states that call forwarding activation was a success then you are done. If it failed redial the activation code.
Getting an OCN error? Click here
4. Go back to the app and try to activate the service.
*Only available in the U.S.
Fix OCN error on AT&T (United States)
To fix the error, please follow the below-mentioned steps:
1. Go to Settings -> Phone -> Calls
2. Turn "Call Forwarding" ON. Don't enter a phone number in the field.
3. Press the "Cancel" button
4. Open your phone's dialer, dial *67*5595335694#, and press the send button.
*Only available in the U.S.
Contact AT&T to get Assistant activated (United States)
Unfortunately, there appears to be an issue with your specific account.
We recommend calling AT&T Technical Support at 611 and stating the following:
1. "I am unable to activate conditional call forwarding on my number. Dialing the star six seven (*67) activation code does not work. Can you activate my conditional call forwarding for me? I want it to forward calls when busy"
2. When they ask what number you would like your calls forwarded to, give them this number: (559) 533-5694
Notes:
- Please don't mention Assistant, your carrier might state that they do not support third-party applications as a way to avoid dealing with the request.
- If the representative is unable to help you, ask to speak to another representative or supervisor. Do not let them tell you that they can't activate conditional call forwarding. Call forwarding is a carrier side setting and only they can get it activated
AT&T Customer Support
Phone number: 611 or (800) 331-0500
*Only available in the U.S.
Sprint:
Follow the directions below to manually activate Assistant
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, Dial *38, and press the send button
3. Go back to the app and try to activate the service. Make sure you dial the code every time you see the dialing prompt.
4. Once the call is active press the end button.
*Only available in the U.S.
Contact Sprint to get Assistant activated (United States)
Unfortunately, there appears to be an issue with your specific account.
We recommend calling Sprint Technical Support and stating the following:
"I am unable to activate conditional call forwarding on my number. Dialing the star seven four (*74) activation code does not work. Can you activate my conditional call forwarding for me? I want it to forward calls when busy"
When they ask what number you would like your calls to be forwarded to give them this number: (559) 533-5694
Please don't mention Assistant, your carrier might state that they do not support third-party applications as a way to avoid dealing with the request.
Note: If the representative is unwilling or unable to help you, ask to speak to another representative or supervisor. Do not let them tell you that they are not able to activate your conditional call forwarding. Call forwarding is a carrier-side setting and they alone have the ability to manage it.
Sprint Customer Support
Phone number: (888) 211-4727
Website: http://support.sprint.com/support/service/category/Call_forwarding-Call_Forwarding
Didn't work? Contact Truecaller Assistant support
*Only available in the U.S.
Straight Talk:
Follow the directions below to activate Assistant manually
Option A:
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial **67*5595335694#, and press the send button.
Note: Press the dismiss button when a notification appears on your phone. If the message states that call forwarding activation was a success then you are done. If it fails then redial the activation code.
Failed? Go to skip to Option B below.
3. Go back to the app and try to activate the service.
Option B:
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial *905595335694, and press the send button. Didn't work?
3. Go back to the app and try to activate the service.
*Only available in the U.S.
Unfortunately, there appears to be an issue with your specific account.
We recommend calling Straight Talk's Technical Support and stating the following:
"I am unable to activate conditional call forwarding on my number. Dialing the star six seven (**67*) activation code does not work. Can you activate my conditional call forwarding for me? I want it to forward calls when busy"
When they ask what number you would like your calls to be forwarded to give them this number: (559) 533-5694
Please don't mention Assistant, your carrier might state that they do not support third-party applications as a way to avoid dealing with the request.
Note: If the representative is unwilling or unable to help you, ask to speak to another representative or supervisor. Do not let them tell you that they are not able to activate your conditional call forwarding. Call forwarding is a carrier side setting and they alone have the ability to manage it.
Straight Talk Customer Support
Phone number: 1-877-430-2355
*Only available in the U.S.
Didn't work? Contact Truecaller support
Cricket:
Assistant uses a feature called 'Conditional Call Forwarding' to receive your rejected calls and connect you to our system.
You need to make sure your Cricket plan includes the call forwarding feature.
I have Call Forwarding
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial *73*5595335694, and press the send button.
Note: Press the dismiss button when a notification appears on your phone. If the message states that call forwarding activation was a success then you are done. If it fails then redial the activation code.
3. Go back to the app and try to activate the service.
Didn't work? Contact Assistant support
I don't have Call Forwarding
1. Go to the Cricket website and this feature to your plan.
*Only available in the U.S.
MetroPCS:
Assistant uses a feature called 'Conditional Call Forwarding' to receive your rejected calls and connect you to our system.
Metro PCS includes the call forwarding feature in their Value Bundle. You'll need to make sure you have this feature added to your Metro PCS calling plan in order to connect to Assistant.
I have Value Bundle:
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial *745595335694, and press the send button.
Note: Press the dismiss button when a notification appears on your phone. If the message states that call forwarding activation was a success then you are done. If it fails then redial the activation code.
3. Go back to the app and try to activate the service.
I don't have a Value Bundle:
1. Go to MetroPCS and add Value Bundle to your plan.
*Only available in the U.S.
US Cellular:
Assistant uses a feature called 'Conditional Call Forwarding' to receive your rejected calls and connect you to our system.
You need to make sure your US Cellular plan includes the call forwarding feature.
I have Call Forwarding
1. Disable your phone's Wi-Fi connection.
2. Open your phone's dialer, dial *90*5595335694, and press the send button.
Note: Press the dismiss button when a notification appears on your phone. If the message states that call forwarding activation was a success then you are done. If it fails then redial the activation code.
3. Go back to the app and try to activate the service.
*Only available in the U.S.