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Call Recording Troubleshooting

Call Recording is a premium feature on the Truecaller app. It allows its users to record any incoming or outgoing call, and transcribes the entire call in an easy to read transcription and provides a summary of the call. This transcription is saved on your device to be viewed and listened to at a future time.


Troubleshooting Call Recording

1. Conference calls need to be enabled for Truecaller’s call recording feature to successfully work:

a. Check that your phone supports conference calls

  • How to make a conference call using an Iphone 

               i.         Dial the person you want to invite

              ii.         After the call connects, tap the “Add Call” icon on the homescreen

              iii.         Dial or select the next person from your contact list

              iv.         Tap the “Merge Calls” icon to join the calls

 



b. If the “Conference call” feature doesn’t automatically show on your phone:

  • Many telecom providers disable the conference call option. In order for our call recording feature to work, the conference call option needs to be enabled. Contact your carrier to confirm that they support conference calls and it is turned on.



2. Check your settings

  • Check that your software is up to date 

  • This may be due to your network settings. Specifically, conference calls may not be available if your call is using VoLTE (Voice over LTE) or Wi-Fi Calling.

  • Reset your Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Please be sure to make a note of your settings prior to completing this step.

    • Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. 

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