1. What is the call recording feature?
The Call Recording feature on Truecaller allows you to effortlessly record both incoming and outgoing calls within the app. It converts your recorded calls into text with high accuracy, enabling you to read through conversations, review details, take notes, and archive important discussions without replaying the entire call. In addition to transcription, you can receive smart summaries of your calls. Language models sift through the text to highlight key information, providing a digestible overview of your conversations.
2. How do you record an incoming and outgoing call?
On the Truecaller dialer, click on the "Rec" button.
A countdown will appear, signaling the start of the recording.
- After the call ends, you’ll receive a push notification when the recording is ready, which will direct you to the list of all your recorded calls.
3. Where are my recorded calls saved?
Your recorded calls are saved on your device. You also have the option to back them up to Google Drive. For more information on backup settings, refer to the backup section in the app.
4. Which countries have call recording?
We currently have call recording in the following countries: United States, Australia, Canada, South Africa, Sweden, India, Israel, Colombia, Chile, Peru and Mexico. We are constantly working on adding new countries.
5. Which languages have call recording?
Call recording is offered in the following languages: Czech, Danish, Dutch, English, Flemish, French, German, German (Switzerland), Greek, Hebrew, Hindi, Indonesian, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
6. Who owns and has access to my recorded calls?
You own all your recorded calls. Once a call is transcribed, we no longer retain any data from that call. If a third party requests access to your recordings, we do not have access to them, and they are not stored on our servers.
7. Are their legality concerns with recording a call?
We ensure that our call recording feature complies with the laws and regulations of each country where it is available.
8. What is the maximum length of a recorded call?
The maximum length of a single recorded call is 90 minutes (this may vary per country).
9. What is the maximum hours of recorded calls I can make per month?
You can record up to 35 hours of calls per month (this may vary by country).
10. How many recording can I make?
You can make an unlimited number of recordings!
11. What happens to my recording if I change devices?
You will still have access to all your recordings through the app. They can also be found in your google drive if that backup was selected.
12. What happens to my recordings if I stop subscribing to premium?
You will still have access to all your recordings through the app.
13. Is it possible to record a call with several people?
Currently, we support recording calls with only one other person. Our transcription can only capture one speaker and the other participant.
14. What happens if you're not able to record?
Check out our troubleshooting page: https://support.truecaller.com/en/support/solutions/articles/81000412455-call-recording-troubleshooting