Submit a ticket My Tickets
Welcome
Login  Sign up

Call Recording - FAQs

1. What is the call recording feature? 


Call Recording is a feature on Truecaller that allows you to effortlessly record both incoming and outgoing calls within the app. It instantly convert your recorded calls into text with high accuracy. This voice-to-text feature allows you to read through your conversations, making it easier to review details, take notes, and archive important discussions without listening to the entire call again. Not only can you transcribe, but you can also obtain smart summaries of your calls. Language models can sift through the text to highlight the most pertinent information, giving you a digestible overview of your conversations without the need for manual review.


2. How do you record an incoming and outgoing call? 

  • On the Truecaller dialer, click on the "Rec" button. 

  • You will see a countdown and your recording will begin 

  • After ending the call you will receive a push notification once the recording is ready. That notification will take you to the list of all your recorded calls.


3. Where are my recorded calls saved?


Your recorded calls will be saved onto your device. You will have the option of saving a backup to your google drive. To find more information about your backup settings you can go to the backup section. 



4. Which countries have call recording? 


We currently have call recording in the following countries: United States, Australia, Canada, South Africa, Sweden, India and Israel. We are constantly working on adding new countries.  


5. Which languages have call recording? 


Call recording is offered in the following languages: Czech, Danish, Dutch, English, Flemish, French, German, German  (Switzerland), Greek, Hebrew, Hindi, Indonesian, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian


6. Who owns and has access to my recorded calls? 


The user owns all their recorded calls. As soon as a call is transcribed on our end, we loose all the data from the call and it is transferred to the user.  If any third party demands access to your recorded call we no longer have access, and it is not saved anywhere on our end. 


7. Are their legality concerns with recording a call? 


In every country we ensure that our call recording feature is aligned with the countries rules and regulations. 


8. What is the maximum length of a recorded call?


The maximum length of a single recorded call is 90 minutes (this may vary per country). 


9. What is the maximum hours of recorded calls I can make per month? 


The maximum hours of recorded calls per month is 35 hours (this may vary per country).


10. How many recording can I make? 


The amount of recordings you can make is endless! 


11. What happens to my recording if I change devices? 


You will still have access to all your recordings through the app. They can also be found in your google drive if that backup was selected. 


12. What happens to my recordings if I stop subscribing to premium?


You will still have access to all your recordings through the app.


13.  Is it possible to record a call with several people?


We support recordings with only one other person. Our transcription can only pick up speaker 1 and speaker 


14. What happens if you're not able to record? 


Check out our troubleshooting page: https://support.truecaller.com/en/support/solutions/articles/81000412455-call-recording-troubleshooting

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.