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AI Call Scanner Troubleshooting

1. Conference calls need to be enabled for Truecaller’s AI Call Scanner feature to successfully work:

a. Check that your phone supports conference calls

        How to make a conference call using an Android phone:

                     i. Dial the person you want to invite

                     ii. After the call connects, tap the “Add Call” or + icon on the left of your screen

                     iii.Dial or select the next person from your contact list

                     iv. Tap the “Merge Calls” icon to join the calls


b. If the “Conference call” feature doesn’t automatically show on your phone:

  • Many telecom providers disable the conference call option. In order for our call recording feature to work, the conference call option needs to be enabled. Contact your carrier to confirm that they support conference calls and it is turned on.

2. Ensure that your network is stable

  • Check that your software is up to date 

  • Long press on the phone app and press (i) app info then go to storage and clear the cache

  • Shut off the phone, reset your LTE, turn the phone back on

  • if your internet is unstable, consider changing your 5G to 4G. 

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