What is the purpose of User Verification?
User verification feature endeavors to ensure that the name an individual user has used for creating their Truecaller profile is actually the name associated with the number used by such user. Having your real name verified on Truecaller means that friends, family, and new contacts can easily recognize you when you call. This reduces the chances of your calls being blocked or going unanswered because people can trust that the name they see is truly yours.
Where is the User Verification feature available?
Currently, the user verification feature is only available in India.
Is the User Verification feature available for all Truecaller premium users?
No, it is only available for individual users and not businesses.
How will a Truecaller profile appear differently for a verified user?
Once a user has successfully verified themselves on the Truecaller app, they will receive a “verified” badge on their Truecaller profile.
How is the user verified?
When a user opts to verify their profile, the name used by them for creating the Truecaller profile is verified against the name associated with the ID.
Is a third-party processor involved in the User Verification process?
Yes, we use a third-party service provider, Hyperverge Technologies Private Limited for verification services.
Can you lose your verified badge?
Yes, you can lose your verified badge if you change your profile name after getting verified, or if your premium subscription ends. Further, Truecaller may at its own discretion discontinue your verified status at any time at its discretion or require you to re-verify yourself.
Will a User have to re-verify after they re-activate their premium subscription?
Yes, users will have to re-verify themselves on re-activating their premium subscription. However, the verification would remain valid for the entire duration of an uninterrupted premium subscription, unless set out otherwise under Truecaller Terms.