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Intermediary Guidelines

How can I contact the Resident Grievance Officer at Truecaller?

If you have any concern or grievance in relation to Truecaller’s services, you may please contact our Resident Grievance Officer (see contact details below) appointed pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 along with a detailed description of your grievance to enable us to resolve the matter. We will thereafter endeavour to expeditiously redress your concern, grievance, or complaint.

Name of Resident Grievance Officer: Hitesh Bhagat

Address: Truecaller International LLP, 1st Floor, Platina Tower, M.G Road, Near Sikandarpur Metro Station, Sector 28, Gurugram - 122001, India

Email address: rgo.india@truecaller.com

How can I contact the Chief Compliance Officer at Truecaller?

If you are not satisfied with the resolution of your concern or grievance or complaint made to the Resident Grievance Officer, you may please contact our Chief Compliance officer (see contact details below) appointed pursuant to Rule 4(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, along with a detailed description of your grievance to enable us to resolve the matter.

Name of Chief Compliance officer: Anoop Sankar

Address: Truecaller International LLP, 1st Floor, Platina Tower, M.G Road, Near Sikandarpur Metro Station, Sector 28, Gurugram - 122001, India

Email address: cco.india@truecaller.com

How do I contact the Nodal Contact Person at Truecaller?

If you are a law enforcement agency, you may please contact our Nodal Contact Person appointed pursuant to Rule 4(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, along with a formal legal request issued in accordance with applicable laws and providing relevant and complete details to enable us to resolve the matter. We will thereafter endeavour to expeditiously resolve the matter.

Name of Nodal Contact Person: Hitesh Bhagat

Address: Truecaller International LLP, 1st Floor, Platina Tower, M.G Road, Near Sikandarpur Metro station, Sector 28, Gurugram - 122001, India

Email address: ler.india@truecaller.com

R
Rohit is the author of this solution article.

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