How can I contact the Resident Grievance Officer at Truecaller?
If you have any concern or grievance in relation to Truecaller’s services, you may please contact our Resident Grievance Officer (see contact details below) appointed pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 along with a detailed description of your grievance to enable us to resolve the matter. We will thereafter endeavour to expeditiously redress your concern, grievance, or complaint.
Name of Resident Grievance Officer: Udbhava S
Address: Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43, DLF QE, Gurugram, Haryana, India - 122002
Email address: rgo.india@truecaller.com
How can I contact the Chief Compliance Officer at Truecaller?
If you are not satisfied with the resolution of your concern or grievance or complaint made to the Resident Grievance Officer, you may please contact our Chief Compliance officer (see contact details below) appointed pursuant to Rule 4(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, along with a detailed description of your grievance to enable us to resolve the matter.
Name of Chief Compliance officer: Arushi G
Address: Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43, DLF QE, Gurugram, Haryana, India - 122002
Email address: cco.india@truecaller.com
How do I contact the Nodal Contact Person at Truecaller?
If you are a law enforcement agency, you may please contact our Nodal Contact Person appointed pursuant to Rule 4(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, along with a formal legal request issued in accordance with applicable laws and providing relevant and complete details to enable us to resolve the matter. We will thereafter endeavour to expeditiously resolve the matter.
Name of Nodal Contact Person: Apurva A
Address: Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43, DLF QE, Gurugram, Haryana, India - 122002
Email address: ler.india@truecaller.com
What is the grievance redressal timeline and what can I do if I am not satisfied with the resolution?
Truecaller generally acknowledges the receipt of any user grievance within twenty-
four (24) hours of receipt. We prioritize grievances concerning critical user safety such as requests alleging content that is prima facie explicit in nature, or involves impersonation, threats to public order, or malicious software. All other grievances are investigated and resolved typically within seven (7) days. If you are aggrieved by or disagree with the resolution of your grievance by us then you can prefer an appeal to the Central Government’s Grievance Appellate Committee (GAC) within thirty (30) days of receiving our response. Appeals must be preferred digitally via the official GAC portal at gac.gov.in .