Submit a ticket My Tickets
Login  Sign up

What is your typical grievance redressal mechanism?

The grievance redressal mechanism to redress your concern or grievance is typically as follows: (a) upon receiving your concern or grievance, we endeavour to acknowledge it within twenty-four hours of receipt; (b) we then evaluate your request and let you know if we require any further information; (c) upon receipt of such requested information, we investigate the matter and try to identify an appropriate redressal to the extent we could; (d) thereafter, we endeavour to redress your grievance as soon as practically feasible (typically within a period of fifteen days unless it pertains to explicit content in which case we endeavour to resolve it much sooner) and inform you about such resolution.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.