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What is your typical grievance redressal mechanism?

The grievance redressal mechanism to redress your concern or grievance is typically as follows: (a) upon receiving your concern or grievance, we endeavour to acknowledge it within twenty-four hours of receipt; (b) we then evaluate your request and let you know if we require any further information; (c) upon receipt of such requested information, we investigate the matter and try to identify an appropriate redressal to the extent we could; (d) thereafter, we endeavour to redress your grievance as soon as practically feasible (typically within a period of fifteen days unless it pertains to explicit content in which case we endeavour to resolve it much sooner) and inform you about such resolution.

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