Pursuant to the requirement under Rule 4(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, please see below a periodic compliance report for the grievances received by the Resident Grievance Officer:
Duration | Total user grievances received | User grievances brought forward from last period | Nature of user grievances | User grievances resolved | User grievances pending and to be carried forward | ||
June, 2021 | 20 | 0 | Technical | 4 | 20 | None | |
Subscription | 2 | ||||||
Explicit content | 2 | ||||||
Others | 12 | ||||||
July, 2021 | 32 | 0 | Technical | 4 | 32 | None | |
Subscription | 5 | ||||||
Explicit content | 3 | ||||||
Others | 20 | ||||||
August, 2021 | 06 | 0 | Technical | 1 | 06 | None | |
Subscription | 1 | ||||||
Explicit content | 0 | ||||||
Others | 4 | ||||||
September, 2021 | 03 | 0 | Technical | 1 | 03 | None | |
Subscription | 0 | ||||||
Explicit content | 1 | ||||||
Others | 1 | ||||||
October, 2021 | 14 | 0 | Technical | 1 | 13 | 1 | |
Subscription | 3 | ||||||
Explicit content | 0 | ||||||
Others | 10 | ||||||
November, 2021 | 40 | 1 | Technical | 2 | 41 | None | |
Subscription | 17 | ||||||
Explicit content | 2 | ||||||
Others | 21 | ||||||
December, 2021 | 19 | 0 | Technical | 2 | 19 | None | |
Subscription | 3 | ||||||
Explicit content | 0 | ||||||
Others | 14 | ||||||
January, 2022 | 20 | 0 | Technical | 6 | 20 | None | |
Subscription | 4 | ||||||
Explicit content | 2 | ||||||
Others | 8 | ||||||
February, 2022 | 27 | 0 | Technical | 8 | 27 | None | |
Subscription | 4 | ||||||
Explicit content | 0 | ||||||
Others | 15 | ||||||
March, 2022 | 26 | 0 | Technical | 20 | 26 | None | |
Subscription | 3 | ||||||
Explicit content | 1 | ||||||
Others | 2 | ||||||
April, 2022 | 14 | 0 | Technical | 10 | 14 | None | |
Subscription | 2 | ||||||
Explicit content | 1 | ||||||
Others | 1 | ||||||
May, 2022 | 24 | 0 | Technical | 21 | 24 | None | |
Subscription | 1 | ||||||
Explicit content | 1 | ||||||
Others | 1 | ||||||
June, 2022 | 25 | 0 | Technical | 13 | 25 | None | |
Subscription | 4 | ||||||
Explicit content | 0 | ||||||
Others | 8 | ||||||
July, 2022 | 28 | 0 | Technical | 22 | 28 | None | |
Subscription | 2 | ||||||
Explicit content | 0 | ||||||
Others | 4 | ||||||
Duration | Total user grievances received | User grievances brought forward from last period | Nature of user grievances | User grievances resolved | User grievances pending and to be carried forward | |
June, 2021 | 20 | 0 | Technical | 4 | 20 | None |
Subscription | 2 | |||||
Explicit content | 2 | |||||
Others | 12 | |||||
July, 2021 | 32 | 0 | Technical | 4 | 32 | None |
Subscription | 5 | |||||
Explicit content | 3 | |||||
Others | 20 | |||||
August, 2021 | 06 | 0 | Technical | 1 | 06 | None |
Subscription | 1 | |||||
Explicit content | 0 | |||||
Others | 4 | |||||
September, 2021 | 03 | 0 | Technical | 1 | 03 | None |
Subscription | 0 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||
October, 2021 | 14 | 0 | Technical | 1 | 13 | 1 |
Subscription | 3 | |||||
Explicit content | 0 | |||||
Others | 10 | |||||
November, 2021 | 40 | 1 | Technical | 2 | 41 | None |
Subscription | 17 | |||||
Explicit content | 2 | |||||
Others | 21 | |||||
December, 2021 | 19 | 0 | Technical | 2 | 19 | None |
Subscription | 3 | |||||
Explicit content | 0 | |||||
Others | 14 | |||||
January, 2022 | 20 | 0 | Technical | 6 | 20 | None |
Subscription | 4 | |||||
Explicit content | 2 | |||||
Others | 8 | |||||
February, 2022 | 27 | 0 | Technical | 8 | 27 | None |
Subscription | 4 | |||||
Explicit content | 0 | |||||
Others | 15 | |||||
March, 2022 | 26 | 0 | Technical | 20 | 26 | None |
Subscription | 3 | |||||
Explicit content | 1 | |||||
Others | 2 | |||||
April, 2022 | 14 | 0 | Technical | 10 | 14 | None |
Subscription | 2 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||
May, 2022 | 24 | 0 | Technical | 21 | 24 | None |
Subscription | 1 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||
June, 2022 | 25 | 0 | Technical | 13 | 25 | None |
Subscription | 4 | |||||
Explicit content | 0 | |||||
Others | 8 | |||||
July, 2022 | 28 | 0 | Technical | 22 | 28 | None |
Subscription | 2 | |||||
Explicit content | 0 | |||||
Others | 4 | |||||
August, 2022 | 29 | 0 | Technical | 24 | 29 | None |
Subscription | 3 | |||||
Explicit content | 0 | |||||
Others | 2 | |||||
September, 2022 | 40 | 0 | Technical | 35 | 40 | None |
Subscription | 1 | |||||
Explicit content | 2 | |||||
Others | 2 | |||||
October, 2022 | 33 | 0 | Technical | 25 | 33 | None |
Subscription | 6 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||
November, 2022 | 24 | 0 | Technical | 19 | 24 | None |
Subscription | 2 | |||||
Explicit content | 0 | |||||
Others | 3 | |||||
December, 2022 | 14 | 0 | Technical | 2 | 14 | None |
Subscription | 1 | |||||
Explicit content | 0 | |||||
Others | 11 | |||||
| January, 2023 | 16 | 0 | Technical | 0 | 16 | None |
| Subscription | 0 | |||||
| Explicit Content | 1 | |||||
| Others | 15 | |||||
Duration | Total user grievances received | User grievances brought forward from last period | Nature of user grievances | User grievances resolved | User grievances pending and to be carried forward | |
| February,2023 | 40 | 1 | Technical | 3 | 36 | 4 |
| Subscription | 6 | |||||
| ExplicitContent | 1 | |||||
| Others | 30 | |||||
| March, 2023 | 56 | 0 | Technical | 7 | 47 | 9 |
| Subscription | 7 | |||||
| ExplicitContent | 0 | |||||
| Others | 42 | |||||
April, 2023 | 20 | Technical | 7 | 17 | 3 | |
| Subscription | 0 | |||||
| ExplicitContent | 0 | |||||
| Others | 13 | |||||
| May, 2023 | 11 | 0 | Technical | 7 | 9 | 2 |
| Subscription | 0 | |||||
| ExplicitContent | 0 | |||||
| Others | 4 | |||||
| June, 2023 | 18 | 0 | Technical | 4 | 15 | 3 |
| Subscription | 5 | |||||
| ExplicitContent | 1 | |||||
| Others | 8 | |||||
| July, 2023 | 26 | 0 | Technical | 4 | 22 | 4 |
| Subscription | 3 | |||||
| ExplicitContent | 1 | |||||
| Others | 18 | |||||
| August,2023 | 39 | 0 | Technical | 5 | 32 | 7 |
| Subscription | 7 | |||||
| ExplicitContent | 1 | |||||
| Others | 26 | |||||
September,2023 | 37 | 0 | Technical | 15 | 29 | 8 |
| Subscription | 8 | |||||
| ExplicitContent | 2 | |||||
| Others | 12 | |||||
| October,2023 | 46 | 0 | Technical | 23 | 32 | 14 |
| Subscription | 5 | |||||
| ExplicitContent | 2 | |||||
| Others | 16 | |||||
| November,2023 | 35 | 0 | Technical | 8 | 27 | 8 |
| Subscription | 5 | |||||
| ExplicitContent | 1 | |||||
| Others | 21 | |||||
December, 2023 | 30 | 0 | Technical | 8 | 28 | 2 |
| Subscription | 4 | |||||
| ExplicitContent | 1 | |||||
| Others | 17 | |||||
January, 2024 | 52 | 0 | Technical | 13 | 51 | 1 |
| Subscription | 6 | |||||
| ExplicitContent | 4 | |||||
| Others | 29 | |||||
| February, 2024 | 62 | 0 | Technical | 31 | 46 | 22 |
| Subscription | 7 | |||||
| ExplicitContent | 5 | |||||
| Others | 43 | |||||
| March, 2024 | 54 | 0 | Technical | 12 | 52 | 2 |
| Subscription | 7 | |||||
| ExplicitContent | 0 | |||||
| Others | 35 | |||||
| April, 2024 | 38 | 1 | Technical | 4 | 31 | 7 |
| Subscription | 3 | |||||
| ExplicitContent | 4 | |||||
| Others | 27 | |||||
| May, 2024 | 53 | 0 | Technical | 11 | 41 | 12 |
| Subscription | 0 | |||||
| ExplicitContent | 2 | |||||
| Others | 40 | |||||
June, 2024 | 71 | 0 | Technical | 2 | 64 | 7 |
| Subscription | 0 | |||||
| ExplicitContent | 3 | |||||
| Others | 66 | |||||
| July, 2024 | 83 | 0 | Technical | 6 | 69 | 14 |
| Subscription | 4 | |||||
| ExplicitContent | 7 | |||||
| Others | 66 | |||||
| August, 2024 | 117 | 0 | Technical | 9 | 57 | 60 |
| Subscription | 6 | |||||
| ExplicitContent | 0 | |||||
| Others | 102 | |||||
September, 2024 | 104 | 0 | Technical | 2 | 55 | 49 |
| Subscription | 10 | |||||
| ExplicitContent | 4 | |||||
| Others | 88 | |||||
October, 2024 | 111 | 0 | Technical | 1 | 57 | 54 |
| Subscription | 10 | |||||
| ExplicitContent | 0 | |||||
| Others | 100 | |||||
| November, 2024 | 82 | 0 | Technical | 0 | 40 | 42 |
| Subscription | 7 | |||||
| ExplicitContent | 1 | |||||
| Others | 74 | |||||