Pursuant to the requirement under Rule 4(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, please see below a periodic compliance report for the grievances received by the Resident Grievance Officer:
Duration | Total user grievances received | User grievances brought forward from last period | Nature of user grievances | User grievances resolved | User grievances pending and to be carried forward | |
June, 2021 | 20 | 0 | Technical | 4 | 20 | None |
Subscription | 2 | |||||
Explicit content | 2 | |||||
Others | 12 | |||||
July, 2021 | 32 | 0 | Technical | 4 | 32 | None |
Subscription | 5 | |||||
Explicit content | 3 | |||||
Others | 20 | |||||
August, 2021 | 06 | 0 | Technical | 1 | 06 | None |
Subscription | 1 | |||||
Explicit content | 0 | |||||
Others | 4 | |||||
September, 2021 | 03 | 0 | Technical | 1 | 03 | None |
Subscription | 0 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||
October, 2021 | 14 | 0 | Technical | 1 | 13 | 1 |
Subscription | 3 | |||||
Explicit content | 0 | |||||
Others | 10 | |||||
November, 2021 | 40 | 1 | Technical | 2 | 41 | None |
Subscription | 17 | |||||
Explicit content | 2 | |||||
Others | 21 | |||||
December, 2021 | 19 | 0 | Technical | 2 | 19 | None |
Subscription | 3 | |||||
Explicit content | 0 | |||||
Others | 14 | |||||
January, 2022 | 20 | 0 | Technical | 6 | 20 | None |
Subscription | 4 | |||||
Explicit content | 2 | |||||
Others | 8 | |||||
February, 2022 | 27 | 0 | Technical | 8 | 27 | None |
Subscription | 4 | |||||
Explicit content | 0 | |||||
Others | 15 | |||||
March, 2022 | 26 | 0 | Technical | 20 | 26 | None |
Subscription | 3 | |||||
Explicit content | 1 | |||||
Others | 2 | |||||
April, 2022 | 14 | 0 | Technical | 10 | 14 | None |
Subscription | 2 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||
May, 2022 | 24 | 0 | Technical | 21 | 24 | None |
Subscription | 1 | |||||
Explicit content | 1 | |||||
Others | 1 | |||||