Live Caller ID Not Working – VIVO Devices
If you're facing issues with Live Caller ID on your Vivo device, it may be due to battery restrictions or missing permissions. Follow these steps to fix it:
1. Battery Optimization
To prevent Truecaller from being restricted in the background:
Open Settings on your Vivo phone
Search for Battery
Tap on Battery Usage
Find Truecaller in the list
Set battery usage to Unrestricted
This ensures Truecaller can run in the background without being interrupted.
2. Display Over Other Apps
Truecaller needs permission to appear on top of other apps to show the Caller ID:
Long press the Truecaller app icon
Tap the (i) info icon or go to App Info
Scroll down and look for Display over other apps
Enable the toggle
By enabling both of these settings, Truecaller will have the access it needs to show Caller ID properly on your Vivo device.
If you're still having issues after this, just let us know, we're happy to help.
