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Live Caller ID is not working - Android phones

1. Check for Draw over other apps' permission:

  • Enable "Draw over apps". - Long press on the Truecaller app icon - Tap on App info (i) - Tap on advance - Disable Display over other apps.

2. Settings for specific phone models:

3. Other phone settings which may prevent caller id to work:

  • Please disable Battery Optimization for Truecaller
  • Please try setting Truecaller as your Default Phone App
  • Go to Security > Auto start > Enable Truecaller
  • Go to Power management > Background app management > Enable Truecaller
  • Go to Notification Manager > Dropzone > Enable Truecaller

If the issue persists, please contact us and share the device model so we can investigate further.

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