Submit a ticket My Tickets
Welcome
Login  Sign up

Live Caller ID is not working - Android phones

1. Check for Draw over other apps permission:

  • Enable "Draw over apps". Go to your phone Settings > Apps > Truecaller and enable Draw over other apps/appear on top. 

      Screen_Shot_2018-08-27_at_10.49.26.png

2. Settings for specific phone models:

3. Other phone settings which may prevent caller id to work:

  • Please disable Battery Optimization for Truecaller
  • Please try setting Truecaller as your Default Phone App
  • Go to Security > Auto start > Enable Truecaller
  • Go to Power management > Background app management > Enable Truecaller
  • Go to Notification Manager > Dropzone > Enable Truecaller

If the issue persists, please contact us and share the device model so we can investigate further.

R
Rohit is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.