If you're switching to a new phone and want all your Truecaller data to come with you, no worries—Truecaller has you covered.
Your data is backed up directly to your personal Google Drive, so you stay in full control. We don’t have access to that folder, which means your privacy is fully protected. Since the backups are stored securely in your own Drive, only you can restore them.
Just make sure you're logged into the same Google account during setup to retrieve everything seamlessly.
1. What gets backed up with Truecaller?
If backup is enabled, Truecaller stores the following:
- Call logs
- Contacts
- Messages
- Videos and attachments (if selected)
- App settings
- Blocklist
- Identified unknown numbers
- Chats
- Call recordings
2. What doesn't get backed up?
- Contact photos
- Ringtones (these are system settings and not app-specific)
3. Where is the backup stored?
All your data is stored securely in your Google Drive account. Truecaller has no access to this data—only you do.
4. How to enable backup on Android?
- Open Truecaller
- Tap your profile icon
- Go to Settings > General
- Scroll down and tap on Backup
- Enable Backup and follow the prompts
5. How to manually back up your data?
- Open Truecaller
- Tap your profile icon
- Go to Settings > General > Backup
- Tap Backup now
6. How to change the Google Drive account for backup?
- Go to Settings > General > Backup
- Tap Google Drive account
- Select Change account and choose the new one
7. How to restore your backup?
When reinstalling the app:
- Use the same phone number and Google account used for the backup.
- You will be prompted to restore; just follow the instructions.
- Only your most recent backup is available.
- Older backups are automatically deleted once a new backup is made.
8. What are the requirements for successful backup/restore?
To avoid issues:
- Ensure your Google Drive has enough free space
- Make sure your Android device has enough storage
- Your battery should be charged or plugged in
- You must be on a stable network (Wi-Fi or mobile data)
- Use the same Google account and phone number used during backup
- Make sure Google Play services are up-to-date
9. Backup/Restore not working?
Try this:
- Restart your device
- Log out and back into your Google account
- Check your Drive storage
- Update Google Play Services
- Switch between Wi-Fi and mobile data
- Make sure Truecaller and Google Play Services have data access
- Force-stop the Truecaller app and try again
10. Can I restore an older backup?
Only the latest backup can be restored. If you want to keep your old backup: Do not enable a new backup. Reinstall Truecaller and choose Restore when prompted.
11. How do I disable Backup & Restore?
- Open Truecaller
- Go to Settings > General > Backup
- Turn off the Backup switch
12. How to delete the backup from Google Drive?
- Go to your Google Drive Settings
- Tap Manage apps
- Find Truecaller
- Tap Options > Delete hidden data
13. Why can’t Truecaller access my backups?
Backups are stored in a private folder within your Google Drive. Truecaller cannot access, read, or modify this folder, ensuring complete privacy and control over your data.