If you change phones and want all your data to be moved to your new phone, don't worry, Truecaller will ensure you recover everything.
Truecaller stores your backups directly within your personal Google Drive, giving you complete control. We have no access to this folder, ensuring your privacy. Therefore, backups can only be retrieved by you.
Note
Videos and GIFs can only be restored if "Backup video attachment" was enabled before the most recent backup.
Data sent or received after the most recent backup cannot be restored.
The same phone number and Google account must be used for both backing up and restoring.
Only your most recent backup can be restored. Older backups are automatically deleted when a new one is created.
Your Google Drive account must have more free space than the size of the backup file. If there is not enough space, the backup will fail. Learn more here.
Your Android device must have more storage space than the backup you want to restore. If your device lacks storage, the backup will fail.
How to enable backup?
On Truecaller Android, tap on the profile icon
Tap on “Settings” and then “General”
Scroll down to “Backup”
Enable Backup and follow the instructions.
Backup manually
You can choose to manually backup your content at any time. Follow the instructions.
On Truecaller Android, tap on the profile icon
Tap on “Settings” and then “General”
Scroll down to “Backup” and “Backup now”
Select “Manually backup now”
Change Google Drive account
On Truecaller Android, tap on the profile icon
Tap on “Settings” and then “General”
Scroll down to “Backup”
Select “Google Drive account” and “Change account”
How to restore a backup?
When you re-install Truecaller, you will be asked to restore your backup from Google Drive. Simply follow the instructions and restore.
What do we back up?
Call logs
Contacts
Messages
Videos and attachments (if selected)
App settings
Blocklist
Unknown numbers identified by Truecaller
Chats
Call recordings
What we don't restore.
We do not restore pictures of your contacts.
We do not restore ringtones, as it's a system setting.
I have an old backup I want to restore
To restore an old backup, reinstall Truecaller and select the restore option when prompted. Important: Do not enable a new backup, as this will overwrite your old backup. Only one backup per phone number and Google account is allowed.
If you are unable to create a Google Drive backup, please try the following:
Restart your device
Log out and back in to your Google account again
Verify that you have enough available space in your Google Drive account to create a backup. Learn more here
Verify that you have the latest version of Google Play services installed on your device.
Turn your WiFi off and on or try to back-up on a Mobile data network.
If you’re trying to backup using your mobile data make sure that you have enough data for both Truecaller and Google Play services (contact your operator if you are unsure).
Ensure your device's battery is fully charged or connected to a power source.
Force stop or close Truecaller.
If you are unable to restore a Google Drive backup, please try the following:
Verify that you are attempting to restore data from the same phone number and Google account that the backup was created on.
Verify that you are signed in to the correct Google account while restoring your account.
Verify that there is enough space on your phone to restore the backup.
Verify that you have the latest version of Google Play services installed on your device.
Make sure your battery is fully charged or your phone is plugged into a power source.
Make sure your phone is connected to a strong and stable network. If restoring using a Mobile data network does not work, please try Wi-Fi.
Disable Backup & Restore
If you want to disable this feature, go to Truecaller settings > General > Backup > Turn off the switch. If you want to delete the backup stored in your Google Drive, please follow these steps:
Go to Google Drive settings
Manage apps
Find the Truecaller app and click “Options”. Then you can choose to “delete hidden data”.
Note: The Backup is saved this way for technical reasons. One of the biggest benefits to you is that it does not give access to any of your Google Drive files. It is completely separate.