Truecaller Illegal Content Reporting FAQ

1. What happens when I submit a report?

When you report illegal content to Truecaller:

• Your report is reviewed by a combination of automation tools and our dedicated team of experts.

• Our team evaluates the context of your report to determine if it violates Truecaller Content Guidelines or applicable laws and decides on the appropriate action.

• You will receive a confirmation email with a case reference number and an update on the outcome of your report.

• For privacy reasons, we cannot disclose details of our investigation or actions taken on other users’ accounts.

• If we determine that no action is warranted, you will receive an email notification. This decision will include information on how to appeal if you believe we should have handled the matter differently.

2. What counts as illegal content?

Truecaller Content Guidelines are designed to ensure a safe and enjoyable experience for everyone and prohibits any content that violates applicable laws and disrupts our services. 

Examples of illegal content include:

• Targeted hate speech or attacks based on race, sexual orientation, gender identity, religion, nationality, or similar characteristics.

• Repeated spam messages or harassment of other users.

• Attempts to intrude on someone's privacy or provoke self-harm or violence.

• Posting abusive, threatening, obscene, or otherwise illegal content.

• Pornography or explicit sexual content.

3. How does Truecaller enforce these guidelines?

Truecaller enforces these guidelines globally using a combination of advanced technology and human review.

• Reports from users and automated tools help us identify and address potentially violating content.

• Our global team of experts assesses reported content to ensure enforcement aligns with our policies and applicable laws.

• We take appropriate actions, which may include removing content, suspending accounts, or reporting violations to legal authorities when necessary.

4. What happens if I breach these guidelines?

All users must adhere to Truecaller Content Guidelines and applicable laws. Violations may result in:

• Warnings or temporary restrictions for minor breaches.

• Permanent account suspension for serious violations or illegal activities.

• In cases of illegal content, we may involve law enforcement or take other legal actions as required.

5. Can I appeal Truecaller’s decision?

If you believe that we made an error in addressing your report or enforcing our policies, you may appeal the decision.

• Use the same form and include your case reference number. 

• Appeals will be reviewed by a separate team to ensure fairness and transparency.

You have the option to engage with an out-of-court dispute settlement body certified by the Digital Services Coordinator of your country under the Digital Services Act (DSA). Truecaller will work with the selected body to resolve disputes. You may also seek judicial redress through the courts in your Member State. If you are considering out-of-court or judicial options, we recommend consulting a legal advisor.

6. Need additional help?